How to troubleshoot live stream play out issues

Vidzing videos are viewable in a variety of different qualities.  In “Auto” mode, the live stream player switches between all available qualities to accommodate changes in the viewer’s Internet, processing speed, and player size.

The quality of your playback experience is largely dependent on how your ISP (Internet Service Provider) or mobile provider connects to the Vidzing playback servers. Keep in mind that your overall Internet speed can vary depending on many factors, including but not limited to: time of day, WiFi performance, other devices/users utilizing your connection, and the strength of the signal provided by your ISP.

The following table shows the minimum speeds required for each playback quality:

  • 180p > 380kbps
  • 288p > 550kpbs
  • 360p > 1Mbps
  • 480p >1.5Mbps
  • 720p > 3Mbps

When a video plays in lower than expected quality, it’s likely because the viewer’s Internet speed (bandwidth) or computer processing speed cannot support higher quality playback. Viewers can manually force a particular quality by selecting the gear icon in the lower right corner of the player. To check your internet speed you can run an online speed test here : https://fast.com